e+m glass in Malpas, Wales Closed now

Reviews about e+m glass

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  2017-06-07, by Sandy Wollington
  Awful company. I traced them through a country fayre advertisement. We emailed a few times. It was arranged I met them at the fayre. I wanted a simple glass dome for a lamp that had broken. I took the mechanism, I made a drawing of what I needed. I felt I explained exactly what was needed. It wasn't rocket science. It was agreed they could help me. They kept the mechanism in order to be able to blow the dome to the right size. I paid the agreed sum in full. I checked the website to see most orders took two months. This was Sept. After 2 months I emailed several times, never getting a reply. (Totally different when they wanted my business.) I had to call from several different mobile numbers because it seemed once I rang on one number he never answered again. Always an excuse, a Fayre coming up, I have been in hospital. I understand that can't be helped but why answer a phone and 3 weeks after coming home I'm still chasing. Big order, etc etc. I notified him I moved in hope to get him up. In the end I had to get a bit tough in an email. It was sent eventually. To my old address. Nightmare as I'd changed my documents to new place so getting it was hard. It's completely wrong, I can't use it. He couldn't of got it more wrong. Nothing like my drawing, waste of time giving him the mechanism. Iv emailed a VERY polite email saying its wrong, can I send it back. No response. Suprise Suprise. I am sure a reply with excuses will appear. But truly I did everything in my power to keep in contact being almost apologetic for chasing. I would not recommend ever. Awful way to treat a customer